A legal disclaimer

Refund Policy

Effective Date: March 28, 2025

Copyright © 2025 Melt Marketing and Media. All Rights Reserved.

At Melt Marketing and Media, we aim to deliver high-quality work, measurable value, and a great experience for every client. This Refund Policy outlines how refunds are handled for both our current service offerings and potential future product sales.

1. Services

Due to the time, strategy, and creative effort involved in our service-based work, all service sales are non-refundable once work has begun.

This includes but is not limited to:

• Marketing strategy sessions

• Paid advertising setup and management

• SEO audits and content creation

• Email marketing builds

• Photography or video production

• Consulting retainers or hourly contracts

If you're not satisfied with a deliverable or experience a concern, we strongly encourage you to reach out so we can make it right. We are committed to high standards and fair, transparent collaboration.

2. Prepaid or Retainer Services

For clients on monthly retainers or prepaid packages:

• If you choose to cancel prior to the start of a new billing cycle, you will not be charged again.

• Refunds are not provided for partial use of hours or deliverables once work has begun for the current cycle.

3. Future Products (Apparel & Merchandise)

We may introduce branded apparel or physical products in the future. At that time, our product refund policy will include:

• Returns accepted within 14 days of delivery (unworn, unwashed items only)

• Customer is responsible for return shipping unless the item is defective or incorrect

• Full refund or exchange offered once the returned item is received and inspected

An updated version of this policy will be posted when product sales launch.

4. Contact Us

If you have questions or need to request a refund review, please contact:
📧 martin@meltmarketingmedia.com